Fall 2009 eCore Student Services Survey Results
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Information: eCore Student Services Survey Results
145 Total Respondents
1. Please select your institution: |
Frequency |
Percent |
Southern Polytechnic State University |
30 |
20.7 |
Valdosta State University |
25 |
17.2 |
University of West Georgia |
30 |
62.1 |
2. Which eCore course(s) did you enroll in Fall Semester? |
Frequency |
Percent |
| CHEM 1211 | 3 |
2.1 |
| CHEM 1212 | 5 |
3.4 |
| COMM 1100 | 8 |
5.5 |
| ENGL 1101 | 5 |
3.4 |
| ENGL 1102 | 14 |
9.7 |
| ENGL 2111 | 8 |
5.5 |
| ENGL 2132 | 5 |
3.4 |
| ETEC 1101 | 0 |
0.0 |
| GEOL 1011 | 4 |
17.2 |
| HIST 1111 | 25 |
17.2 |
| HIST 2111 | 25 |
17.2 |
| ISCI 1121 | 5 |
3.4 |
| MATH 1101 | 4 |
2.8 |
| MATH 1111 | 7 |
4.8 |
| MATH 1113 | 6 |
4.1 |
| MATH 1401 | 8 |
5.5 |
| MATH 1501 | 4 |
2.8 |
| PHIL 1001 | 8 |
5.5 |
| PHYS 1211 | 0 |
0.0 |
| POLS 1101 | 14 |
9.7 |
| PSYC 1101 | 11 |
7.6 |
| SOCI 1101 | 13 |
9.0 |
| SPAN 2001 | 9 |
6.2 |
| SPAN 2002 | 4 |
2.8 |
3. Please rate the advisement and registration help you received as an eCore student: |
Excellent |
Good |
Needs Improvement |
N/A |
Responses |
eCore Advisement |
49 |
52 |
10 |
18 |
129 |
eCore Registration |
66 |
55 |
13 |
5 |
139 |
4. Did you take the eCore Online Orientation, "What to Expect from an eCore Class," prior to registering for an eCore course? |
Frequency |
Percent |
Yes |
112 |
78.9 |
No |
30 |
21.1 |
5. If yes, the information provided in the eCore Online Orientation, "What to Expect from an eCore Class," was helpful to me. |
Frequency |
Percent |
Strongly Agree |
35 |
24.6 |
Agree |
67 |
47.2 |
Neither Agree nor Disagree |
13 |
9.2 |
Disgree |
2 |
1.4 |
Strongly Disagree |
0 |
0.0 |
N/A |
25 |
17.6 |
6. Did you attend a face-to-face orientation at the beginning of the semester? |
Frequency |
Percent |
Yes |
16 |
11.3 |
No |
126 |
88.7 |
If no, would a face-to-face orientation have been helpful to you? |
||
7. I found Smarthinking.com's tutoring services to be very helpful: |
Frequency |
Percent |
Strongly Agree |
11 |
7.8 |
Agree |
17 |
12.1 |
Neither Agree nor Disagree |
14 |
9.9 |
Disgree |
3 |
2.1 |
Strongly Disagree |
0 |
0.0 |
I did not use Smarthinking.com's tutoring services |
96 |
68.1 |
8. How satisfied are you with the availability of library services for eCore students? |
Frequency |
Percent |
Very Satisfied |
43 |
30.5 |
Somewhat Satisfied |
30 |
21.3 |
Not Satisfied |
4 |
2.8 |
I did not utilize electronic library resources |
64 |
45.4 |
If you chose Not Satisfied, please tell us how library services could be improved. |
||
9. How did you purchase your textbooks? |
Frequency |
Percent |
eCore Online Bookstore - MBS Direct |
87 |
62.1 |
Amazon.com |
23 |
16.4 |
Half.com/eBay |
19 |
13.6 |
Other (Please Specify) |
26 |
18.6 |
|
||
10. The textbooks I ordered were received within: |
Frequency |
Percent |
A few days |
61 |
43.6 |
One week |
50 |
35.7 |
Two weeks |
15 |
10.7 |
Three weeks |
3 |
2.1 |
Never Received |
2 |
1.4 |
N/A |
9 |
6.4 |
11. Please answer the following questions: |
Strongly Agree |
Agree |
Neither Agree nor Disagree |
Disagree |
Strongly Disagree |
Responses |
Instructions for signing up to take my proctored exam were clear and easy to obtain: |
70 |
53 |
6 |
7 |
2 |
138 |
Instructions for locating a test site for my proctored exam were clear and easy to obtain: |
83 |
46 |
8 |
2 |
1 |
140 |
12. If you had problems accessing your eCore course or utilizing GeorgiaView in any way, which of the following did you utilize for help? More than one may apply. |
Frequency |
Percent |
The eCore Helpline by either email or phone |
30 |
21.7 |
The Instructor |
30 |
21.7 |
Another Classmate |
9 |
6.5 |
Online Instructions |
12 |
8.7 |
The Online Support Center |
12 |
8.7 |
Never had problems |
71 |
51.4 |
Other (please specify) |
||
13. Please answer the following questions: |
Very successful |
Somewhat successful |
Not successfull at all |
N/A |
Responses |
How successful was the eCore Helpline in solving your GeorgiaView Vista problems? |
25 |
12 |
6 |
96 |
139 |
How successful was the Online Support Center in solving your technical problems? |
26 |
8 |
6 |
98 |
138 |
14. Overall, do you feel that you received prompt and courteous student support as an online student? |
Frequency |
Percent |
Yes |
111 |
79.9 |
No |
5 |
3.6 |
N/A |
23 |
16.5 |
If no, please explain what could have been improved: |
||
15. Compared to traditional courses, how much do you think you learned in your eCore course(s)? |
Frequency |
Percent |
About the same in each type of course |
74 |
53.2 |
I learn more in an eCore course |
35 |
25.2 |
I learn less in an eCore course |
30 |
21.6 |
Please explain your answer: |
||
16. If the eCore course(s) you last took were not offered via distance media, would you have driven to campus to take the course(s) in the traditional manner? |
Frequency |
Percent |
Probably yes |
102 |
73.9 |
Probably no |
36 |
26.1 |
17. Please answer the following questions: |
Yes |
No |
Uncertain |
Responses |
Do you think that there are enough eCore courses offered? |
38 |
79 |
22 |
139 |
Did you view the Student Guide to eCore? |
93 |
28 |
17 |
138 |
Did you receive reminder emails and success tips from an eCore advisor or the Student Success Manager? |
130 |
7 |
2 |
139 |
18. Can you think of any other ways in which our courses, programs and services for eCore students could be improved? |
19. Gender: |
Frequency |
Percent |
Female |
102 |
73.4 |
Male |
37 |
26.6 |
20. Age: |
Frequency |
Percent |
18-29 |
83 |
59.7 |
30-39 |
36 |
25.9 |
40-49 |
15 |
10.8 |
50+ |
5 |
3.6 |
21. Education Level: |
Frequency |
Percent |
Attending a 2-year college |
0 |
0.0 |
Attending a 4-year college |
130 |
93.5 |
Attended a 2 year college |
2 |
1.4 |
Graduated a 4 year college |
5 |
3.6 |
Post-graduate study without degree |
1 |
0.7 |
Other |
1 |
0.7 |
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Last updated 01/10 by Troy Backus