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Faculty who are teaching eCore courses and who need help with GoVIEW or related technical concerns should consult with the USG eCampus Curriculum & Instruction Team.
The USG eCampus Curriculum and Instruction Department is available between the hours of 8:00 AM - 5:00 PM by calling:
Or by email at efaculty@westga.edu
For after-hours technical support, please contact the D2L Help Center (24/7); https://d2lhelp.view.usg.edu. The D2L Help Center (DHC) can assist with password resets, help ensure that your computer is configured correctly, show you how to perform tasks in GoView, and help you troubleshoot a wide variety of technical problems. The answers to most faculty questions are available in the GeorgiaVIEW Knowledge Base, so please search it before opening a support ticket with the DHC.
For questions related to eCore policies, pedagogical questions, or emergency issues that cannot be resolved by the DHC, faculty may e-mail the eCore Director of Curriculum and Instruction, Christy Talley-Smith, at ctalley@westga.edu.