Current Students

Get Help

Help with course login and/or registration or course support:

Contact the eCore Helpdesk for log in issues or assistance during business hours:

Special Thanksgiving Week Holiday Helpdesk Schedule

  • Monday - Wednesday (November 20 - 22): 8:00am - 8:00pm
  • Thursday & Friday (November 23 - 24): Closed

678-839-5300 or Toll Free 1-855-93ECORE

For after-hours technical support, contact the D2L Help Center:

24 hours a day / 7days a week

Toll FREE 1-855-772-0423

Help with eCore Proctored Exam scheduling or exam issues

(not testing issues - Testing Coordinators are only covering the proctored experiences)

For proctored exam issues or assistance between Mon - Fri 8:00 AM - 5:00 PM, Contact eCore Testing Coordinators

General Proctored Exam Questions

Issues Taking a Proctored Exam or Accommodation Questions

After Hours Support: Email -

Course Support Resources

The extensive resources of GALILEO are available to students enrolled in eCore courses. GALILEO stands for GeorgiA LIbrary LEarning Online. As a world wide web-based virtual library, it provides access to multiple information resources, including secured access to licensed products. You will have access to over 100 databases indexing thousands of periodicals and scholarly journals. Over 2000 journal titles are provided in full-text. Other resources include encyclopedias, business directories, and government publications.

For more information on Library Resources, see the eCore Student Guide.

If you need assistance with library resources, please contact USG eCampus, at

To chat live with an embedded librarian or place your question as a ticket in our queue, please visit us via LibChat.

Free Online Tutoring

Connect with a STEM Tutor

Connect with a STEM tutor for math and science help during live chat hours, or post your question to your course's discussion board. For a response within 1 business day, please email

For 24/7 tutoring help for all eCore courses, please visit where you can connect with a tutor now, schedule a tutoring session, submit a paper for review within 12 hours, and drop off a math question.

On-Campus Tutoring

Visit the USG Participating Institutions page for information about on-campus tutoring resources at your home institution.

If you need additional assistance, please contact USG eCampus at, or 678-839-5300 or 1-855-93ECORE (1-855-933-2673).

In addition to free online tutoring services, the following resources are also available to students for assistance in many elements of writing and grammar.

Free Online Tutoring

Connect with an English Tutor

Connecting with an English tutor for writing help such as topic development, sentence structure, grammar, citation checks, paper formatting, and more! During online office hours, connect with an English tutor via chat or BlackBoard Collaborate. During offline hours, post your question to the discussion board or submit your paper for review in the Paper Drop-Off assignment folder.

For 24/7 English tutoring help for all eCore courses, please visit where you can connect with a tutor now, schedule a tutoring session, and submit a paper for review within 12 hours.

Basic APA and MLA formatting

Citation Machine. This is a simple site application that allows you to gain correct citation for both in-paper citing and bibliography citing. While at the site, click on the type of referencing you will need for your paper (APA, MLA, etc). Decide what type of publication you need to cite, fill the blank spaces with your reference information and press submit. The site will give you the correct in-paper citation, as well as bibliography citation.

Plagiarism Information

The Acadia University's Vaughn Memorial Library, you will choose a cartoon character in a Flash tutorial to learn about early planning, how to paraphrase and quote, citing and where to get help. Avoid making plagiarism mistakes by accessing this simple and fun tutorial.

Purdue Online Writing Lab

The Purdue Online Writing Lab (OWL) offers information concerning process, rhetoric and logic, different kinds of essay genres, style and language, and citation.

North Carolina's Writing Center's Handout Hub

The University of North Carolina at Chapel Hill, has links to advice on everything from writing introductions and conclusions to structuring arguments.

Access to the eCampus Librarian Support & Services course is available to all students enrolled in eCore courses. This course gives students online access to a librarian who can assist with the following:

  • Research: They will help you find the best databases to use for your topic, set up a search strategy and walk you through it, and help locate materials.
  • Finding Appropriate Materials: Embedded Librarians will show you different methods of obtaining the materials, such as academic journals, popular magazine and newspaper articles, streaming videos, images and charts, and eBooks, you need for your classwork.
  • Formatting and Citation Style: Librarians direct you to the information you need to format your paper and various types of citations, both reference and in-text, for whichever style your instructor requires (MLA, APA, Chicago, etc.). They will also double check citations you have written. Note: for proofing of papers, Librarians can direct you to the appropriate resources (like Free Tutoring and campus writing centers) for help.
  • Finding Study Aids: Depending on the topic, the course, and/or the instructor's requirements, Librarians can find online tools to assist you with studying for your exams.
  • Microsoft Office Programs: Librarians can assist you with using Word, PowerPoint and Excel.

The eCampus Librarians provide support through a variety of avenues and resources, such as Discussion Boards to which students can post questions or discuss various research related topics, Video Tutorials on topics like "Avoiding Plagiarism" or "GALILEO Tips"” and links to outside resources.

eCampus Librarians also offer virtual office hours during which students can receive one on one help through real-time chat or Blackboard Collaborate.

Students may access the eCampus Librarian Support & Services course by selecting the course from the drop down menu on their GoVIEW homepage or by clicking on the eCampus Librarian Support and Services widgit located within each course.

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