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Current Students


Get Help

Help with course login and/or registration or course support:

For log in issues or assistance between
8:00 AM - 5:00 PM, Contact eCore Helpdesk


ecore@westga.edu

678-839-5300 or Toll Free 1-855-93ECORE

For after-hours technical support, contact the D2L Help Center:

24 hours a day / 7days a week D2Lhelp.view.usg.edu


Toll FREE 1-855-772-0423

Help with Proctored Exam
or testing issues:

eCore Testing Coordinator M-F,
8:00 am - 5:00 pm EST


etesting@westga.edu

678-839-5300 or 1-855-93ECORE
(1-855-933-2673)

Course Support Resources

As an online student, the extensive resources of GALILEO are available to you. GALILEO stands for GeorgiA LIbrary LEarning Online. As a world wide web-based virtual library, it provides access to multiple information resources, including secured access to licensed products. You will have access to over 100 databases indexing thousands of periodicals and scholarly journals. Over 2000 journal titles are provided in full-text. Other resources include encyclopedias, business directories, and government publications.

For more information on Library Resources, see the Student Guide to eCore.

If you need assistance with library resources, please contact eCore Administrative Services, at ecore@westga.edu

Smarthinking Online Tutoring

Smarthinking is an online tutoring service available to all eCore students. Smarthinking provides tutoring for eCore students in mathematics (basic math through Calculus, including Bilingual Math), Chemistry, Physics, Statistics, Spanish, and Writing. Tutoring is available 24/7.

On-Campus Tutoring

Visit the USG eCore Institutions page for information about on-campus tutoring resources at your school.

If you need additional assistance, please contact eCore Administration at ecore@westga.edu, or 678-839-5300 or 1-855-93ECORE (1-855-933-2673).

With SMARTHINKING you can

  • Connect With an e-structor and interact with a live tutor.
  • Submit your Writing for any class to their Online Writing Lab
  • Submit a Question and receive a reply from a tutor.

If you are a current eCore student, visit the Smarthinking link in the navigation bar inside your course.

If you need assistance with Smarthinking, please contact Smarthinking Customer Service: http://smarthinking.echelp.org/

You may also email support@smarthinking.com, and you will receive a response within 24-48 hours.

As an eCore student, Smarthinking tutoring service is offered to you free of charge. Visit the Smarthinking link in the navigation bar inside your course to access and take advantage of their services, such as submitting a writing sample or asking a question about your writing. You can take advantage of their services, such as submitting a writing sample or asking a question about your writing. Smarthinking e-structors are available for you 24 hours a day.

In addition to Smarthinking’s online tutoring services, you may also utilize the following resources for assistance in many elements of writing and grammar.

Basic APA and MLA formatting
Citation Machine. This is a simple site application that allows you to gain correct citation for both in-paper citing and bibliography citing. While at the site, click on the type of referencing you will need for your paper (APA, MLA, etc). Decide what type of publication you need to cite, fill the blank spaces with your reference information and press submit. The site will give you the correct in-paper citation, as well as bibliography citation.

Plagiarism Information
In this site from Acadia University's Vaughn Memorial Library, you will choose a cartoon character in a Flash tutorial to learn about early planning, how to paraphrase and quote, citing and where to get help. Avoid making plagiarism mistakes by accessing this simple and fun tutorial.

Purdue Online Writing Lab
The Purdue Online Writing Lab (OWL) offers information concerning process, rhetoric and logic, different kinds of essay genres, style and language, and citation.

North Carolina's Writing Center's Handout Hub
This site, writingcenter.unc.edu/handouts/, provided by The University of North Carolina at Chapel Hill, has links to advice on everything from writing introductions and conclusions to structuring arguments.

Access to the eCampus Librarian Support & Services course is now available to all students enrolled in non-STEM eCore courses, with the exception of Spanish. This course gives students online access to a librarian who can assist with the following:

  • Research: They will help you find the best databases to use for your topic, set up a search strategy and walk you through it, and help locate materials.
  • Finding Appropriate Materials: Embedded Librarians will show you different methods of obtaining the materials, such as academic journals, popular magazine and newspaper articles, streaming videos, images and charts, and eBooks, you need for your classwork.
  • Formatting and Citation Style: Librarians direct you to the information you need to format your paper and various types of citations, both reference and in-text, for whichever style your instructor requires (MLA, APA, Chicago, etc.). They will also double check citations you have written. Note: for proofing of papers, Librarians can direct you to the appropriate resources (like SMARTHINKING and campus writing centers) for help.
  • Finding Study Aids: Depending on the topic, the course, and/or the instructor's requirements, Librarians can find online tools to assist you with studying for your exams.
  • Microsoft Office Programs: Librarians can assist you with using Word, PowerPoint and Excel.

The eCampus Librarians provide support through a variety of avenues and resources, such as Discussion Boards to which students can post questions or discuss various research related topics, Video Tutorials on topics like "Avoiding Plagiarism" or "GALILEO Tips"” and links to outside resources.

eCampus Librarians also offer virtual office hours during which students can receive one on one help through real-time chat or Blackboard Collaborate.

Students may access the eCampus Librarian Support & Services course by selecting the course from the drop down menu on their GoVIEW homepage or by clicking on the eCampus Librarian Support and Services widgit located within each course.

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