Current Students

Two-Factor Authentication (2FA) adds an extra layer of security to your GoVIEW account by requiring a second form of verification. This guide will help you set up 2FA on GoVIEW using a supported authenticator app, such as:

• DUO Mobile Authenticator
• Google Authenticator
• Microsoft Authenticator

You may use any TOTP-compatible app, including one you already use for your home institution accounts.

Before starting, ensure you have:

• Two Devices
  • A smartphone or tablet with an authenticator app installed (e.g., DUO Mobile, Google Authenticator, Microsoft Authenticator).
  • A second device, such as a desktop computer or laptop, to access your GoVIEW account during the setup process.
• An active GoVIEW account.
• A stable internet connection.

First-Time Setup (Upon Login)

When you log into GoVIEW for the first time, you will be prompted to set up Two-Factor Authentication.

1. Log into GoVIEW.
2. A window will appear with a QR code.
3. Open your authentication app and select "Add account" or "Scan QR code."
4. Scan the QR code displayed on GoVIEW.
5. Enter the 6-digit verification code generated by the app into GoVIEW.
6. Confirm back up of personal code displayed below QR code.
7. Click "Enable Authenticator" to complete the setup.

Note: You may skip the setup up to 5 times, but it will become mandatory after the fifth login attempt.

Setting Up 2FA via Account Settings

To set up 2FA later, follow these steps:

1. Log into GoVIEW.
2. Click on your profile icon in the top-right corner.
3. Select "Account Settings."
4. Locate the "Two-Factor Authentication" section and select "Enable Two Factor Authentication".
5. A window will appear with a QR code.
6. Open your authentication app and select "Add account" or "Scan QR code."
7. Scan the QR code displayed on GoVIEW.
8. Enter the 6-digit verification code generated by the app into GoVIEW.
9. Confirm back up of personal code displayed below QR code.
10. Click "Enable Authenticator" to complete the setup.

If You Still Have Access to Your Original Device:

1. Log into GoVIEW using your username, password, and authentication code.
2. Go to "Account Settings."
3. Find "Two-Factor Authentication" and select "Disable 2FA."
4. Follow the setup instructions again using your new device.

If You Lost Access to Your 2FA App or Device:

1. You will need to contact support to reset your 2FA setup.
   • USG eCampus Helpdesk
     Phone: 678-839-5300
     Toll Free: 855-93eCore (855-933-2673)
     Email: ecore@ecampus.usg.edu
   • D2L Helpdesk (After Hours Support)
     Phone: 1-855-772-0423
     D2L Helpdesk Support
2. Once reset, log in and follow the initial setup steps to reconfigure 2FA.

• USG eCampus Helpdesk
  Phone: 678-839-5300
  Toll Free: 855-93eCore (855-933-2673)
  Email: ecore@ecampus.usg.edu
• D2L Helpdesk (After Hours Support)
  Phone: 1-855-772-0423
  D2L Helpdesk Support

QR Code Issues:

If the QR code doesn't scan, manually enter the secret key provided by GoVIEW into your authentication app.

Time Synchronization:

Ensure your device's time is synced automatically, as 2FA codes are time-sensitive.

Use a Strong Password for GoVIEW to log into your account:

Ensure your password is unique and strong.

Avoid Sharing Codes:

Never share your authentication codes or backup keys with others.

Multi-Device Setup:

Consider setting up 2FA on multiple devices (e.g., phone and tablet) to avoid disruptions if one device becomes inaccessible.