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Current Students

Proctored Exams FAQs

ProctorU Questions

  1. You must test in a private, enclosed space (not a computer lab, library, or other public space).
  2. No one is allowed to enter the room in which you are testing for the duration of your exam.
  3. You must test on a Windows PC or Mac that has a working webcam and microphone - Chromebooks are not supported.
  4. You must have the Chrome web browser installed on your computer. Internet Explorer / Edge / Safari / Firefox are not supported. If you do not have Google Chrome, you may find instructions here.
  5. You will be required to install the ProctorU Plugin to Chrome.
  6. You will be required to provide the proctor a 360-degree scan of the room in which you are testing, typically by picking up your laptop and slowly scanning the room.
  7. The proctor will require you to present a valid, government-issued ID (driver’s license, etc.).
  8. You must be testing using a very reliable, high-speed internet connection. Cell phone hotspots are not acceptable. If your connection with ProctorU drops, you are responsible for getting connected back with them to resume your exam. We cannot reconnect you.
  9. You cannot have any other programs running in the background. When asked by the proctor if you can shut down any unauthorized program or process, you must agree.
  10. The proctor is authorized to maintain the integrity of the exam by requesting additional room scans or other steps during your exam if they suspect something with regard to your testing environment has changed. The time to do this will take time away from your exam which cannot be added back.

See below for ProctorU Technical Requirements:


TYPE MINIMUM RECOMMENDED
Webcam
 640x480 resolution 1280x720 resolution
PC Users Windows Vista Windows 10 (10 S not supported)
Mac Users Mac OS X 10.5 or higher Mac OS x 10.13 High Sierra
Internet Download Speed .768 Mbps 1.5 Mbps
Internet Upload Speed .384 Mbps 1 Mbps
RAM 1024 MB 2 GB
Connectivity Ports 1935, 843, 80, 443, 61613, UDP/TCP 1935, 843, 80, 443, 61613, UDP/TCP

For more information on technical requirements for testing with ProctorU, Please visit the following link https://www.proctoru.com/portal/ecore-usg#technical Please be sure to review the ProctorU exam readiness page at https://www.proctoru.com/portal/ecore-usg#readiness as well.

  1. Navigate to your GoVIEW course
  2. From the course homepage, find the widget (under Announcements or along the right side of the page) that says Click Here for Proctored Exams OR click Assessments at the top of the page, then select Proctored Exam from the menu.
  3. Review the Proctored Exam Overview Information page.
  4. Click the ProctorU Button
  5. Review the Getting Started is Simple information
  6. Log-in
    1. If you already have a ProctorU account, choose Login
    2. If you do not have ProctorU account, please choose Sign Up to create your account (please use your campus email address when creating your account).
  7. You will need to add eCampus as an Institution.
    1. Select the down arrow next to your name, then choose Account Settings
    2. Scroll down until you see the Enrollments section and click the button that says Add Enrollment
    3. Once you click the Add Enrollment button, a box will appear to allow you to Select an Institution. You will choose eCampus (eCore and eMajor). If you start typing eCampus in the box, it will appear for you to select it.
    4. Select eCampus (eCore and eMajor) then click Update Account.
  8. To schedule an appointment, from your account home page in ProctorU, choose Schedule New Session
  9. Select your preferred appointment date and time.
    1. Choose your preferred date in the calendar
    2. Choose your preferred time in the box below the calendar. You can adjust the times by clicking the up and down arrows (or click the numbers and you will see a selection you can choose). You can adjust AM or PM by clicking the AM/PM box.
    3. Next, click Find Available Times. You will see a list of available times. To choose one, click the Select button.
    4. Confirm your selection. Pay attention to whether you chose AM or PM.
  10. Proceed through the remaining screens and pay for the session. Please note: if you schedule within 72 hours of your appointment time, you will be charged a premium.
  11. Once scheduled you will see a countdown timer appear on your account home page.
  1. Navigate to your GoVIEW course.
  2. From the course homepage, find the widget (under Announcements or along the right side of the page) that says Click Here for Proctored Exams OR Click Assessments at the top of the page, then Proctored Exam.
  3. Click the ProctorU button.
  4. Log-in to your ProctorU account
  5. On the "My Sessions" page on your ProctorU account, there will be a countdown timer showing you how much time you have until your next exam.
  6. When the timer reaches 0:00, a "Start Session" button will appear.
  7. Click the "Start Session" button to begin your session. This will not take you into your exam immediately. You will have to go through a brief start process before your exam is unlocked.
  8. If prompted to download any software, you must agree.
  9. Wait until the proctor comes online with you. Closing the session and restarting will delay connecting to a proctor.
  10. The proctor will go over the exam details/rules and verify your ID.
  11. Navigate to your exam: Assessments -> Quizzes -> Select the link in the Quiz List for your proctored exam (it will say Proctored Midterm Exam or Proctored Final exam).
  12. Once at the password screen for the exam, the proctor will take control of your computer and enter the exam password.
  13. Stay connected with the proctor for the duration of your exam. The proctor must witness you submit the exam and exit GoVIEW. Do not disconnect until this has occurred.

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